Ten Interview Tips to Land the Best Job

As the Director of Employment at Southwest Airlines, my job was to hire the very best. Every year, 2500 applicants out of 100,000 became our ‘warrior spirited’ employees. Southwest, like other top employers, is a coveted place to work and recognized as a Happy Workplace by Forbes and Fortune Magazine. This is the second in my…

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Nine Tips to Find and Land the Best Job

As the Director of Employment at Southwest Airlines, my job was to make sure we hired the very best. Every year, 2500 applicants out of 100,000 became our ‘warrior spirited’ employees and many of these individuals used the Nine tips below to catch our attention. Use these tips and increase your chances of getting an…

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Remembering our Military Heroes

Remembering our Military Heroes   Watchfires have been a part of U.S. history dating back to the end of the Revolutionary War when General George Washington had signal fires lit along the Hudson River to let people know the war was over. It is said that following a battle or long march, a large fire was started so those missing or…

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A Culture of Commitment By Melissa Smith and Lorraine Grubbs

General Insulation has successfully been growing, product-by-product, branch-by-branch, customer-by-customer and employee-by-employee since Frank Granara acquired it in 1982. From its original branch in Somerville, starting out of an abandoned church, to the current 50 branches operating throughout North America, this company has conquered many challenges to become the powerhouse it is today.  Their motto and…

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Excellent Time-Saving Idea for Leaders to Communicate

If you find there are too many long reports circulating among your team and wish you could find a way to shorten them without sacrificing critical information, this could be your solution. Ever heard of the 5-15 report? I had not until I worked with the CEO of General Insulation, Frank Granara. Frank asks his…

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Becoming a Leader Will Change You

  Regardless of why you become a leader, the one overarching truth is, leadership will change you. As a leader for over 30 years, here’s how Leadership changed me. I’m always aware of the latest trends Things typically change so much faster outside the company than inside. My team needed to rely on me to…

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Ultimate Decision Making

The Ultimate Decision- Making Classroom   One of the most important leadership attributes needed is the ability to make quality decisions under stress.  I was challenged by one of my clients to help a group of leaders develop better decision-making skills. After much thought and research, I decided, instead of sitting them in a classroom…

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Creating Extreme Ownership

The Secret to Creating Extreme Ownership   We have worked with General Insulation (GIC) as consultants for the past 10 years.  Our role with this 500 employee,  $250+ million company has ranged from business coaches and leadership developers to HR advisors.  Most recently, we had the opportunity to spend time visiting and talking to individuals…

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High Performing Volunteer Team

                   Performance ‘Secrets’ of a Volunteer Team   I had the honor of volunteering as part of the Lighthouse Charity Team (LCT), cooking and serving food for 1200 plus soldiers and their families.  These soldiers are members of the elite 147th Reconnaissance Wing and were celebrating Family Day at Ellington Field in Webster, Texas.…

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Taking a Risk

Take a Risk, Reap the Reward Eddie Janek has experienced a lot in his life. “I’ve been hit by trains, caught under barges, survived World War II and the Korean War, but I wanted just a bit more adventure”. So, for his 90th birthday, he treated himself to a sky dive. His family and friends…

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We are Family

 How this charitable organization lives it From the moment you join the Lighthouse Charity Team (LCT), you hear, “Welcome to our Family!” Their motto, “People Helping People – Cooking for a Cause” is demonstrated throughout their communities as they cook for weekly benefits and fundraisers. Oftentimes companies tout, “We are family”, but don’t show it…

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Creating an Ownership Mentality

   Creating an Ownership Mentality Employees who understand and value a company’s mission are more likely to treat the company like owners.   They will rally together and fight battles that come. Smart companies understand what it takes to create that “warrior spirit” mentality and use it to propel them to success.  Here’s how you can…

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Online Presence

Online Presence:  The Competitive Advantage of the Future   Sears closing their brick and mortar stores?  Macy’s following suit and moving to online sales?  What’s going on?  The Marshall School of Business at USC conducted a study a couple of years ago that revealed that by “2015, it is estimated that Americans will consume both…

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Put People First

  Inspiring Quotes from Award Winning CEOs From the book “How To Create a Happy Workplace” by Lorraine Grubbs   John Johnson – David Weekley Homes We believe people are everything and we live by that philosophy.  Our company is only as good as our people. Our purpose Building Dreams, Enhancing Lives is applied to…

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Happy Workplaces are Healthier Workplaces

Create a Happy Workplace in 2017  Successful businesses know that having Happy Workplaces produces many benefits – higher productivity, less absenteeism and better customer service as a few examples. But one benefit you may not realize is that having a stress free environment produces healthier employees.   According to an article in the Harvard Business Review…

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Ten Benefits of a Happy Workplace

                     When You Put People First   # 1 – Happy Workplaces outperform the competition by 20% # 2 – Happy Workers are 12% more productive # 3 – Happy Employees stay on the job longer thereby reducing turnover # 4 – Happy Sales People produce…

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Make a Bold Move

It’s Never Too Late to Make a Bold Move Meet Birney T. “Chick” Havey   I live in Galveston, Texas.  Last Sunday, walking down a popular tourist area called the “Strand”, I noticed an older gentleman sitting next to a table with a stack of books.  He was wearing a suit jacket and baseball cap. …

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Hiring the Right Fit

Why Hiring the Right Fit is So Critical to The Success of Your Small Business By Lorraine Grubbs  In today’s business environment there is little competitive advantage in price, product and process.  So, smart entrepreneurs rely on the other “P” to keep them on top of their game…People.   By focusing on their People and hiring…

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Reward and Recognition

The Top 3 Things Successful Entrepreneurs Do To Build Employee Loyalty Through Recognition By Lorraine Grubbs In a recent SBT article, I learned that “more than 60% of small businesses have fewer than five employees”.  That means, “all hands must be on deck” to keep things running smoothly.  Employees of these small companies are cross-trained…

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The Top 3 Things Successful Entrepreneurs Do

The Top 3 Things Successful Entrepreneurs Do To Build Employee Loyalty Through Recognition By Lorraine Grubbs   In a recent SBT article, I learned that “more than 60% of small businesses have fewer than five employees”.  That means, “all hands must be on deck” to keep things running smoothly.  Employees of these small companies are…

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Developing Happy Leaders #1 of 8

Developing Happy Workplace Leaders 1: Start with a 360-Degree Assessment By Lorraine Grubbs   This blog, the first of several, will outline for any company, large or small, a proven and effective process for developing leaders.   Regardless of size, every company needs strong, competent leaders that can operate efficiently, and help grow the business.   …

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Developing Happy Leaders #2 of 8

Developing Happy Workplace Leaders 2:  After the Assessment – Personal Development Plans By Lorraine Grubbs   This blog is the second in a series of steps designed to give small businesses the roadmap to develop effective leaders as part of Developing a Happy Workplace.   In last month’s blog I discuss how, regardless of size,…

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Developing Happy Leaders #3 of 8

Developing Happy Workplace Leaders 3: By Lorraine Grubbs   Many people have asked,  “Are leaders made or are they born”?  The answer, in my opinion, is both.  Some people possess a natural, intuitive talent for leadership and then there are those who don’t.  The good news is that those who don’t can be taught, as…

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Developing Happy Leaders #4 of 8

Developing Happy Leaders 4: Leaders –  Coaching Case Study…Ego and the Leader By Lorraine Grubbs        I got to the Starbucks early for my coaching appointment with the newly appointed Chief Pilot of an aviation company.  The CEO of a small (30 employee) private charter company had contacted me and told me that he had…

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Developing Happy Leaders #5 of 8

Developing Happy Workplace Leaders 5:  Coaching Case Study…Ego and the Leader – John Gets Feedback Results By Lorraine Grubbs   In last month’s blog I talked about a business scenario where I took on an assignment to coach a newly appointed Chief Pilot.  John, the newly appointed Chief Pilot for a small aviation company was…

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Developing Happy Leaders #6 of 8

Developing Happy Workplace Leaders 6:  Coaching Case Study…Ego and the Leader…John Begins to Get It By Lorraine Grubbs   John, the newly appointed Chief Pilot for a small aviation company was lacking basic leadership skills and his boss had retained me to teach him how to be an effective leader.   John and I had been…

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Developing Happy Leaders #7 of 8

Developing Happy Workplace Leaders 7, Ego and the Leader – John Takes a Step Backwards By Lorraine Grubbs   It was our second month of coaching.  John, the newly appointed Chief Pilot of an aviation company, at the request of his boss, had been working with me on getting his ego under control.  I was…

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Developing Happy Leaders #8 of 8

Developing Happy Workplace Leaders 8:  Conclusion, Ego and the Leader – John Graduates By Lorraine Grubbs   It took several months of “two steps forward and one step back”.  John, the newly appointed Chief Pilot of an aviation company finally started seeing positive results from his effort to get his ego under control.  His boss,…

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Shake Up the Office Holiday Traditions

Shake Up the Office’s Holiday Traditions By Lorraine Grubbs   This holiday season shake up your team’s traditional ideas of giving money, canned goods or toys and wake them up to the value of immersing themselves in the activity of giving.  This will help them see the immediate impact of their effort, allow them to…

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The Small Business Blueprint

The Small Business Blueprint for Great Customer Service By Lorraine Grubbs Imagine making a one-time decision to place the fate of your entire company in the hands of your Customers.  If your well-placed faith in the good relationship with your Customers is right, you get to stay in business.  If not, you’re history. Such was…

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How Friends and Family Help Your Small Business

How the Loyalty of Friends and Family in Your Community Can Help Jumpstart Your Small Business By Lorraine Grubbs   This is a story about how a small business in San Leon, Texas overcame the hurdle most start-ups face – lack of working capital.  That means no money for help or advertising.  Owners Matt and…

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Unique Employees Create Outrageous Thinking

  Hiring Unique Employees Opens the Door to Outrageous Thinking   People are the core of a business. In order to grow your business you must first hire the right people. Some might argue because we are in an advancing technological world the most critical business driver is technology. We argue that at the very core of…

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Team Building in the Workplace

Team building in the workplace… When people go into work two things can happen: they will go in with the mindset that they love their job and the people they work with, or they go in less motivated and do the same routine every day without investing themselves in the company or in their coworkers.…

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Celebrate Employees

                      Celebrate Employees Year Round   As companies get ready to celebrate National Employee Appreciation Day on Friday, March 3, 2017, below are 10 tips that every company, regardless of size, can use to establish a reward and recognition program that creates loyal employees that produce results every leader is looking for. Employee Appreciation Day dates…

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Famous in Death

Will Your Obituary Read “Relentlessly Helpful?   Lux Narayan, CEO of Unimetric posed the following question in his March 1st TED Talk:  “What if more people lived their lives trying to be famous in death?” At first I thought, WHAT?  But as I continued watching his talk, it began to make sense.  Lux studied 2000…

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Pennies and Quarters

    Don’t overlook your hidden leaders; it’s like finding quarters in a bucket of pennies. By Lorraine Grubbs The other day while cleaning, I came across my “penny” jar and it was full.  I took it to one of those machines at the store that converts it to dollars.   As I prepared to pour…

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Freedom of Speech

  FREEDOM OF SPEECH OUTSIDE THE WORKPLACE   The political rhetoric on my social media website is mostly silent.  I don’t kid myself into believing it’s because Americans have accepted the status quo, rather most likely because I have deleted all “friends” who continue to express their dissatisfaction with politics and religion.  When we disagree…

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Blueprint for Great Customer Service

The Small Business Blueprint for Great Customer Service By Lorraine Grubbs Imagine making a one-time decision to place the fate of your entire company in the hands of your Customers.  If your well-placed faith in the good relationship with your Customers is right, you get to stay in business.  If not, you’re history. Such was…

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Jumpstart Your Small Business

How the Loyalty of Friends and Family in Your Community can Help Jumpstart Your Small Business By Lorraine Grubbs   This is a story about how a small business in San Leon, Texas overcame the hurdle most start-ups face – lack of working capital.  That means no money for help or advertising.  Owners Matt and…

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Pushing Limits

Leadership Development Pushes Past Comfort Zone   A company’s business may not be in a danger zone, but leadership development efforts can’t wait until it is. Even though business is good and the organization is humming along, challenging leaders to break out of their comfort zones and develop the skills needed to sustain and grow…

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Leadership Between Men and Women

Changing Approaches to Leadership Between Men and Women   Today’s American workforce is almost equally made up of men and women. How does this affect the way any leader, whether male or female, deals with employees? Below are five key areas where the difference in gender can impact leadership effectiveness. By ensuring your leaders are…

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Drastic Training Measures

How to Zap Business Executives Out of Their Comfort Zones What happens when a corporation’s leadership is engaged, talented and competent – but so stuck in their ways that they can’t quite grasp the importance of acting as a strategic, forward-thinking team? It could be time for drastic measures – so drastic that company vice…

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Disengaged Employee

How to Engage a Disengaged Employee   Several years ago, the Gallup Organization focused on employee engagement research and determined that a whopping 71% of U.S. workers are disengaged. These employees give poor customer service, lack initiative and don’t go the extra mile. Ultimately, they are costing American companies over $3 billion a year. So…

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Taking Risks

How to Train Your Business Leaders to Take Risks To drive your company forward, break the pattern of risk avoidance by immersing your leaders in high-risk situations. Thursday, July 7, 2016, 1:41 Pm BY LORRAINE GRUBBS NY DAILY NEWS CONTRIBUTOR In the volatile and ever-changing environment in which businesses find themselves today, it is more…

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Know Your Company’s Core Values

Building a Happy Workplace requires that Employees Know and Live Your Company’s Core Values   What is a core value?  It’s the basis of how your company thinks and acts.  It guides your decision-making, selection of vendors and employees and dictates how you treat your customers.  It is the backbone of who you are and…

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Morale Booster

The Hidden Morale Booster…Food in the Workplace   Want to boost employee morale?  Don’t overlook an easy and relatively inexpensive way to make an impression on your workforce.  Smart companies utilize “little things”, like providing food and refreshments to employees during working hours in a great environment like the company cafeteria.  This creates an ideal…

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Food in the Workplace

    Vending Times Magazine: The Value of Workplace Refreshments to Employees  Want to boost employee morale?  Don’t overlook an easy and relatively inexpensive way to make an impression on your workforce.   Smart companies utilize “little things”, like providing food and refreshments to employees during working hours.  This creates an ideal social platform on which…

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Recognize Good Work

The Top 3 Things Successful Entrepreneurs Do To Build Employee Loyalty Through Recognition    In a recent Small Business Today article, I learned that “more than 60% of small businesses have fewer than five employees”.  That means, “all hands must be on deck” to keep things running smoothly.  Employees of these small companies are cross-trained…

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Do women and men respond differently to change?

Do women and men respond differently to change?   Published in Smart Business, Authored By: Lorraine Grubbs 12:01am EST July 22, 2016 As a leader in today’s business environment, you may wonder, “Do men and women respond differently to change?” Before answering, consider the following statement by Greek philosopher Heraclitus: “You never step in the…

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