The First Chapter of Hiring Like Them
The Introduction
Hiring right is an art form that can make or break your business.
Hire the right people and you will get employees that are more courteous and resourceful with your customers; they’ll dig deeper when a project requires creativity; they’ll be more tolerant in frustrating situations and they’ll demonstrate persistence and determination when the going gets tough. Hiring right will assure you the competitive advantage you seek.
The purpose of this book is to reveal tried and tested strategies that will help you hire the right employees. These strategies will give you a team that will work with you to build a strong and resilient culture, and propel your business to the top of your industry.
It’s no secret that employee turnover can badly impact a business. Losing employees is costly. These losses affect morale, productivity, customer service and teamwork. Companies who experience high turnover know that this is true. According to the Center for American Progress, it costs businesses about one-fifth of a worker’s salary to replace that worker. If your business uses placement firms, that cost can skyrocket up to 40 percent of the new hires’ annual first year salary. This is why successful companies put time and effort into hiring the right people and implement structures to keep their people happy and loyal.
I have spent over two decades working exclusively in the field of Hiring Right in order to build loyalty in business. Working with award winning companies like Landry’s, State Farm, General Insulation, Methodist Hospital and for 15 years as an employee of Southwest Airlines, I have seen first-hand the importance of hiring right and how it ties to business success.
In this book, I share with you the experiences and strategies from enlightened leaders who truly “get it.” I share real-life strategies compiled from my interviews with eight award-winning companies, recognized for their excellence in hiring practices. These companies are examples of how hiring right can propel your business to the top of your industry.
In Chapter 9, I offer a blueprint so you, too, can hire right and take the first step towards your own happy workplace. Hiring right is an art form that can make or break your business. Hire the right people and you will get employees that are more courteous and resourceful with your customers; they’ll dig deeper when a project requires creativity; they’ll be more tolerant in frustrating situations and they’ll demonstrate persistence and determination when the going gets tough. Hiring right will assure you the competitive advantage you seek.
The purpose of this book is to reveal tried and tested strategies that will help you hire the right employees. These strategies will give you a team that will work with you to build a strong and resilient culture, and propel your business to the top of your industry.