Blog & Articles
"My mission is to engage your employees and create a safe and happy workplace. As a former Southwest Airlines leader, I acquired the skills and knowledge to establish a loyal workforce your customers will love and your competitors will envy."
Developing Happy Leaders – Tools and Resources
Developing Happy Workplace Leaders – Tools and Resources By Lorraine Grubbs Many people have asked, “Are leaders made or are they born”? The answer, in my opinion, is both. Some people possess a natural, intuitive talent for leadership and then there are those who don’t. The good news is that those who don’t…
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Shake Up the Office Holiday Traditions
Shake Up the Office’s Holiday Traditions By Lorraine Grubbs This holiday season shake up your team’s traditional ideas of giving money, canned goods or toys and wake them up to the value of immersing themselves in the activity of giving. This will help them see the immediate impact of their effort, allow them…
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Business Success Through Community Help
How Community Can Help Your Small Business By Lorraine Grubbs This is a story about how a small business in San Leon, Texas overcame the hurdle most start-ups face – lack of working capital. That means no money for help or advertising. Owners Matt and Kelly Railean relied on the loyalty of their friends…
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Unique Employees… Outrageous Thinking…Great Business Results
Hiring Unique Employees Opens the Door to Outrageous Thinking and Better Business Results People are the core of a business. In order to grow your business you must first hire the right people. Some might argue because we are in an advancing technological world the most critical business driver is technology. We argue that at…
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Team Building in the Workplace
Team building in the workplace… When people go into work two things can happen: they will go in with the mindset that they love their job and the people they work with, or they go in less motivated and do the same routine every day without investing themselves in the company or in their…
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Celebrate Employees
Celebrate Employees Year Round As companies get ready to celebrate National Employee Appreciation Day on Friday, March 3, 2017, below are 10 tips that every company, regardless of size, can use to establish a reward and recognition program that creates loyal employees that produce results every leader is looking for. Employee Appreciation Day dates…
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How do You Want Your Obituary to Read?
Will Your Obituary Read “Relentlessly Helpful? Lux Narayan, CEO of Unimetric posed the following question in his March 1st TED Talk: “What if more people lived their lives trying to be famous in death?” At first I thought, WHAT? But as I continued watching his talk, it began to make sense. Lux studied 2000…
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Pennies and Quarters
Don’t overlook your hidden leaders; it’s like finding quarters in a bucket of pennies. By Lorraine Grubbs The other day while cleaning, I came across my “penny” jar and it was full. I took it to one of those machines at the store that converts it to dollars. As I prepared to pour…
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Blueprint for Great Customer Service
The Business Blueprint for Great Customer Service By Lorraine Grubbs Imagine making a one-time decision to place the fate of your entire company in the hands of your Customers. If your well-placed faith in the good relationship you have with your Customers is right, you get to stay in business. If not, you’re history. Such…
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